About us
People behind your success
RAMAG VA & Call Center Services, operating under A.C.E Training Consultancy Services, is a Philippine-based outsourcing agency serving businesses across the United States and international markets.
Our story
Outsourcing that behaves like an in-house department
At RAMAG, we go beyond simply providing a Virtual Assistant or a Call Center Agent. We bring both together as one integrated outsourcing solution.
Your business gets the flexibility of a Virtual Assistant, the responsiveness of a Call Center team, and the operational support of a dedicated remote workforce — all working toward the same goal: helping your business operate better, serve customers faster, and grow more efficiently.
Founded and led by Christopher Rayala, we handle the people, training, management and support so our clients can focus on growing their business.
Mission
To empower businesses with an integrated remote workforce that delivers exceptional service, improves efficiency, reduces costs, and drives sustainable growth.
Vision
To redefine outsourcing by building integrated, high-performing remote teams that become a valuable extension of every business we serve.
Why RAMAG
Ten reasons clients consolidate with us
One Provider. Multiple Solutions.
Stop stitching together vendors. One partner covers voice, admin, sales and back office.
Your Business. Your Dedicated Team.
Your agents work only for you, in your tools, on your schedule.
VA + Call Center Integration
The flexibility of a VA with the responsiveness of a full call center floor.
Industry-Specific Support
Agents trained on your vertical, your scripts and your compliance rules.
From One VA to a Complete Team
Start with a single seat and scale to a managed department without re-hiring.
Managed, Trained & Accountable
We handle recruiting, QA, coaching and performance reporting.
Business Development Built In
Growth roles are part of the offer, not an upsell.
Technology-Enabled Operations
Dialers, CRMs, ticketing and reporting configured for your stack.
Cost-Effective Without Sacrificing Service
Philippine-based talent with US-market service standards.
One Point of Contact
A single account manager owns your results end to end.
Ready to build your dedicated team?
Tell us what's slowing your operation down. We'll map the right roles and get you a plan — no obligation, answered 24/7.